Frequently Asked Questions

You may place your orders online via our website. Alternatively, you may send your orders via email to sales.vinivino@gmail.com or call us at +65 81122993.

Unfortunately, we do not offer consignment.

Yes, we do. Kindly contact us for a quotation at +65 81122993 or email us at sales.vinivino@gmail.com. 

Certainly, we can help to source for the wines which you have in mind. 

Of course, we can. Kindly provide us with the recipient’s details for delivery. Gift boxes are also available for purchase. 

When you are ready to proceed with payment, click on the 'Check Out' button. You will be directed to the 'Customer Information' page where you may enter the discount code under order summary. Only one discount code will be accepted for each order. If you are already using an automated discount, the discount code field will not be shown. For assistance, kindly contact us at +65 81122993 or email us at sales.vinivino@gmail.com.

All payment shall be in Singapore dollars. We accept all major credit and debit cards, including Visa, MasterCard & American Express. PayPal, Google Pay, Apple Pay, PayNow, cheques and cash are also accepted. Payment by cheque are to be crossed and made payable to 'VINI VINO'. Payment via internet banking and PayNow, kindly transfer payment to the following account. 

Bank : OCBC 

Account No. : 712-4044-9000-1

PayNow : 53352157B (UEN)

As we are not GST registered, all prices shown are nett prices and are not subjected to any prevailing GST.

Yes, they are. As we carry over 1000 different labels and have several sales channels, we try our best to keep the inventory updated. Kindly note that only wines with limited stock left will be indicated. We apologize in advance should your choice of wine be unavailable.

When the products ordered are out of stock, we will inform you via email or SMS within one working day. If there are other products which you are keen on, we can amend your order accordingly or proceed with a full refund for the products that are not available. 

Kindly note that all our wines are on rolling vintages. When a vintage runs out, we will move on to the next vintage. You are welcome to check the stock availability and vintages with our friendly staff before ordering. 

Confirmed incoming shipments will be available for pre-order. All pre-orders are subjected to the same delivery charges. If you are pre-ordering for different shipments, charges will be applicable for each delivery that is below $200.

Our standard delivery is within 1 to 3 working days. Orders received after 1:00 PM will be processed on the next working day. For weekend deliveries, please place your orders before 1:00 PM on Wednesday. 

If you have any preferred delivery date and time, kindly indicate them during check out. We will try our best to accommodate to your request. However, we seek your kind understanding that it is subjected to availability.

If you would like to make any changes, kindly inform us at least 24 hours before the scheduled delivery. Rescheduling within 24 hours will be processed as urgent order and a surcharge of $10 will be applicable. 'No-show' or failed delivery will be charged at $20 for re-delivery.

We deliver to all parts of Singapore except Jurong Island. 

Our standard delivery charge is $15 per location. Free delivery to one local address will be provided for orders above $200. 

We offer daily delivery from Monday to Sunday, 10 AM to 10 PM. 
Deliveries on Public Holidays are subjected to availability.

If you have a preferred delivery date & time, kindly indicate during check out, under 'Special instructions for seller'. Our delivery slots are from 10 AM to 2 PM, 2 PM to 6 PM & 6 PM to 10 PM. We will try our best to accommodate to your request. However, we seek your kind understanding that it is subjected to availability.

Certainly, your order will be delivered to the reception/concierge and you may collect them at your convenience. Kindly provide us with the guest name and arrival date in order for the relative establishments to accept the delivery on your behalf.

Certainly, we can deliver to the restaurants of your choice. Kindly provide us with the reservation details in order for the relative establishments to accept the delivery on your behalf.

Our self-collection service has been discontinued as of 1st April 2019.

We seek your understanding that all request for self-collection will NOT be entertained. 

Thank you.

Cancellation of orders after 24 hours of ordering, will be subjected to $10.00 or 10% of order value, whichever higher, as administrative charges. The remaining amount will be refunded to your original payment mode. Cancellation of orders within 24 hours before scheduled delivery or collection time, 50% of total order amount will be chargeable.

If you are dissatisfied with your order, please contact us within 7 working days from the date of delivery. We will be more than happy to exchange or refund your order.  

​Kindly note that all stocks have to be in re-sellable conditions for return. Stocks not in re-sellable conditions will be considered sold. Eg. wine label torn, foil opened, etc. We do not provide refund or exchange for old vintage wines that are 10 years or older.

'My Rewards' is a reward program for our members, where they can earn points. Reward points can be used to redeem Vini Vino vouchers.

There are several ways for you to start earning points!

1. Create an account and receive free points instantly.
2. For every $1 spent, you will be awarded 1 point.
3. Collect more points when you share & like us on social media.
4. Refer a friend and get rewarded together.

Vouchers redeemed with reward points can only be used for online purchases. Vouchers are non-refundable, cannot be exchanged for cash in part or full and are not valid for use with other discount code. All vouchers are valid for 1 year from the date of issue.